Shipping Information
After payment confirmation, any requests for address changes or option modifications must be made via phone or the inquiry board.
Please note that once the product has been packed and handed over to the courier, changes may no longer be possible.
Shipping fees are charged separately from the product price.
Orders may not be shipped if items are out of stock or if required information is missing.
In such cases, you may be contacted via email.
International shipping typically takes 2–3 weeks after dispatch,
but delays may occur depending on the courier.
All shipments are handled with discreet packaging.
The product name is not displayed on the package, and items are additionally wrapped in opaque packaging.
Products are securely packed with air cushioning to minimize the risk of damage.
Refund Policy
For international orders, cancellations, returns, and refunds are not available once the order has been dispatched for international shipping.
After dispatch, international shipments go through carrier handover, customs clearance, and local delivery procedures, making cancellation or return collection difficult.
In addition, due to the hygienic nature of our products, returns or refunds for change of mind, opened items, or used items are not accepted.
Returns and refunds are not available in the following cases:
- The order has already been dispatched internationally
- Change of mind, order mistakes, or option selection mistakes
- Incorrect recipient information provided by the customer
- Delivery failure due to refusal of receipt, customs refusal, or unpaid duties/taxes
- The product has been opened, used, washed, damaged, or improperly stored
- Minor differences in color, firmness, texture, or surface condition caused by material characteristics
However, we may provide an exchange or refund in the following cases after review:
- Initial defect confirmed immediately after receipt
- Wrong item shipped
- Clear damage during delivery
If you believe your item has an initial defect or you received the wrong item, please contact us as soon as possible after receiving the package.
We may request your order number, tracking number, product photos or videos, and photos of the packaging for verification.
Damage caused by use, excessive force, washing, or improper storage may not be considered an initial defect.